Terms of Service

Privacy & Cookie Statement

Version: Oct 23rd, 2018

Since day 1, Bounce Boss has cared a great deal about privacy and respecting our users. Protecting the data of our users is of the highest importance to us, and we go to great lengths to make sure we keep it safe. We take your trust and right to privacy seriously and work continuously to keep your digital footprint small and in your control. Nevertheless, to enable you in your flow and to improve and secure our service, we need to process some personal data. By using any of Bounce Boss’s services and/or registering an account you agree to have read and understood our Privacy and Cookie Statement as below.

Cookies

We use cookies to store relevant data to optimise your experience on Bounce Boss. Please contact our support team for permanent anonymity requests.

Why Does Bounce Boss Process personal Data?

Bounce Boss processes some personal data to make our service work for you. Personal data is data that describes you, and is linkable to you as a person. An example of personal data is your email address. We process your personal data so we can send your project updates, and evaluate how you use our service. We will only process personal data for legal reasons if we are obliged to do so by legal authorities. We don’t sell or share your personal data with anyone. Our affiliates have the option to track some personal data through cookies in their affiliate links. If you're a Bounce Boss Subscription account holder, we will process data in the same fashion as for the Bounce Boss Free Trial, and to make sure all your Bounce Boss Subscription features are optimised. We will also process data so you can pay or renew your Bounce Boss Subscription account.

Bounce Boss

Bounce Boss may process your personal data for the following purposes:

  • Operating the service and/or the website.
  • Providing (technical) support when you reach out to us;
  • Following up on legal requests for abuse reports, NTD Reports and fraud investigations;

In so far as necessary: defending Bounce Boss in legal proceedings in relation to or as a result of your use of Bounce Boss, following a court order, abiding by any law, regulation or governmental request, cooperating with law enforcement, cooperating in fraud investigations from third parties, safeguarding national security, defence, public security or public health, and to uphold our Terms;

When you indicated so: enabling you to engage in actions, promotions or events we offer. After seeking your consent, we will engage with you to keep you posted about news, features, actions or promotions we think you may like. You’ll always have the option to stop receiving these messages from us.

Legal base for processing

Each processing activity has a valid legal base, which is described below.1. and 2. The first two processing activities are necessary for the performance of the contract, which in this case are the services we offer through Bounce Boss, on web, and the accompanying Terms of Service.3. and 4. These processing activities are to comply with our legal obligation. In case of a violation or when we need to uphold our Terms, for example, we need to be able to search or share (some of) your personal data.5. Analysis of user behaviour is based on legitimate interest. This means we need this activity to protect and grow our business. Without being able to look at user behaviour we would most likely not learn enough about our users to offer you a valuable and relevant service.6. We will only reach out to you once you have consented to that engagement. The legal base for sending you any email that isn’t a service-related one is consent.

Bounce Boss Subscription

  1. To use the Bounce Boss Subscription service, Bounce Boss may process your personal data for the following purposes:
  2. Operating the service and/or website;
  3. Providing (technical) support when you reach out to us;
  4. Following up on abuse reports, NTD Reports and fraud investigations;
  5. In so far as necessary: defending itself in legal proceedings in relation to or as a result of your use of Bounce Boss, following a court order, abiding by any law, regulation or governmental request, cooperating with law enforcement, cooperating in fraud investigations of third parties, safeguarding national security, defense, public security or public health, and to uphold our Terms;
  6. Creating and upholding your personal account, facilitating payment of your subscription fee and informing you about new features and updates;
  7. When you indicated so: enabling you to engage in actions, promotions or events we offer.

Legal base for processing

Each processing activity has a valid legal base, which is described below.1. and 2. The first two processing activities are necessary for the performance of the contract, which in this case are the service we offer through Bounce Boss, on web, and the accompanying Terms of Service.3. and 4. These processing activities are to comply with our legal obligation. In case of a violation or when we need to uphold our Terms, for example, we need to be able to search or share (some of) your personal data.5. Analysis of user behaviour is based on legitimate interest. This means we need this activity to protect and grow our business. Without being able to look at user behaviour we would most likely not learn enough about our users to offer you a valuable and relevant service.6. and 7. The legal base for creating and maintaining your personal account, facilitating your address book, and enabling a payment option is that this is necessary for the performance of the contract.8. We will only reach out to you once you have consented to that engagement. The legal base for sending you any email that isn’t a service-related one is consent. Bounce Boss does not sell or otherwise distribute your personal data to third parties and will not use your personal data for any other purposes than stated above without your prior consent.

What personal data is processed when I use Bounce Boss?

We store some personal data to make your use Bounce Boss Free Trial and Bounce Boss Subscription possible. For the free service, sign-up is necessary, we use cookies to save your preferences and to make your use of Bounce Boss as smooth as possible. We keep your personal data encrypted in our database for a maximum of 10 Years. After 10 years, it is either deleted or pseudonymised. For Bounce Boss Subscription we process some personal data to register your account for you. We’ll only use your data to process your payment, create your account and make your use of our Subscription service possible. Our payment processor stores your payment data. For tax purposes, we need to store your subscription details for 7 years. Once we do not need the data for this purpose anymore, we delete it. Your project data is kept as long as your Subscription account is active, and pseudonymised 12 months after your Subscription account expires.To improve our service for you, we analyse user behaviour. For this purpose, we use data in a pseudonymised way. We anonymise the data we use for analysis when it is no longer relevant, which is after 3 years. If you sign up for a Bounce Boss Free Trial, we may reach out with promotions/actions.

Bounce Boss Free Trial

When using the Bounce Boss Free Trial service, Bounce Boss processes the following (personal) data:

  • Your IP-address;
  • Your email address;
  • Email addresses of the recipients;
  • Your project details including comments;
  • IP-addresses of the recipients;
  • File names, sizes and types;
  • Country and language settings;
  • Browser type and version;
  • Operating System.

Bounce Boss Subscription

When using the Bounce Boss Subscription service, Bounce Boss processes the following (personal) data:

  • Your IP-address;
  • Your email address, full name, password and your credit card or bank account data;
  • E-mail addresses of your recipients;
  • Your project details including comments;
  • IP-addresses of the recipients;
  • File names, sizes and types;
  • Country and language settings;
  • Browser type and version;
  • The addresses added to your address book;

Your preferred payment method. Our payment intermediary will ask you to provide payment data –Bounce Boss processes only the payment data and/or details needed to create an invoice for you.

When using the Bounce Boss service, you have to sign up for an account. When you invite someone to collaborate with you, they will get sent an email to confirm their email and an account will created for them. When you register to use the Bounce Boss account you have to provide some personal data. We register you in accordance with our Terms of Service. Bounce Boss processes (personal) data through the use of cookies. When using our website your uploaded file or files (the upload) are stored on our servers for the duration of the Free Trial period (Fifteen days if no project is created during the Free Trial, Thirty days if one or more project is created during the Free Trial), afterwards the upload is automatically deleted.

The sender is responsible for the legitimacy of the upload and needs to stick to our Terms of Service, Bounce Boss only processes it to make the project and content available for the sender and recipient, as they are intended by the sender. To offer you our service, to fix bugs, and to reach out to you, we keep the personal data that accompanies a transfer for a maximum of 12 months. This data is only accessible to very few people within Bounce Boss, those that need it to perform their job, for example to provide you with support and to troubleshoot. While we process data, we make sure we take all possible security measures, both technically and organisationally, to keep personal data safe. When you indicate that you want to engage in certain actions, promotions or events, we may reach out to you for the opportunity to participate.

When you indicate that you want to engage in certain actions, promotions or events, we may reach out to you for the opportunity to participate. Bounce Boss stores personal data as long as strictly necessary for the above mentioned purposes. As long as you have a Subscription account, it is necessary to store your data. Your transfer data will be anonymised after a maximum of 12 months after your Subscription account expires. Files uploaded while being logged into your Bounce Boss Subscription account will be stored by default for 30 days, unless you adjust the expiry date manually. After this period, a file is automatically deleted from our servers. Files transferred through a Bounce Boss Profile are stored and available to download for a period of 28 days. After this period, files are automatically deleted from our servers. We need to store your subscription details after your Subscription account expires as proof of payment for tax purposes. After 7 years, we do not need the data for this purpose anymore, and we delete it from our systems.

Why and how are cookies used?

We use cookies with the intention of making Bounce Boss even better. Feel free to block cookies, but this may affect how well our service works. Bounce Boss places several cookies on your computer for the purpose of facilitating your use of the service and to find out how the service may be improved. Cookies are small text files that are stored on your computer by your browser when you visit a website. Examples are: your language preferences, logging into an account, remembering email addresses of yourself and recipients, knowing whether the player page should show the quick tour or not and acceptance of the Terms and Privacy & Cookie Statement. Our website can place these cookies for the following purposes:

Functional cookies are used to provide functionalities when using our service, such as the possibility to set preferences or to remember your previous recipients.

Analytical cookies are used to optimise our service. For example to optimise the usability of our website by AB-testing a new feature, to make the website more user-friendly and to analyse how you use our service. We also use analytical cookies to stop bots and malicious behaviour like spam. When we use analytical cookies, this could include third party cookies, as found in the cookie list. These third party analytical cookies process personal data, which is detailed in the cookie list too.

Advertisement cookies are used for commercial, editorial and promotional purposes. With these cookies your internet - and surf behaviour can be followed over various domains and websites. Advertisement cookies are often placed by third parties. Bounce Boss does not have access to or control over ((personal) data collected via) these cookies or other features that advertisers and third parties may use. Our Privacy & Cookie Statement is therefore not applicable to these cookies, and we refer you to their Privacy Statements to read how they handle (personal) data.

If you would want to remove certain cookies, or block them from being stored in your browser, it is possible to arrange this through your browser settings for cookies. You can find these settings under the Privacy tab in the Preferences section of most browsers. Here you can specify your cookie preferences or remove cookies. Please note that if you remove or refuse Bounce Boss cookies, the service might not function in optimal form

Can I use Bounce Boss for private or sensitive files?

We treat your stuff with respect. We don’t let anyone search for anything on the website. We don’t monitor content that’s being sent by our users. Any file transfer between you and recipients is treated confidentially. Bounce Boss does not provide any search function, catalogue or listing to find transfers that would be available. Bounce Boss will not look into your transfer or files, unless this is necessary and in line with this Privacy & Cookie Statement and the Terms of Service, for instance to provide you with (technical) support on your request. Bounce Boss does not proactively monitor the content of the projects. However, when Bounce Boss receives a notice that content which is manifestly unlawful, Bounce Boss is legally obliged to investigate and when needed delete this content, following a specific, manual procedure. Please see our Notice & Takedown procedure for more information on the topic. Please be careful when inviting collaborators - whoever is invited to a project can download the files contained in that project unless the permissions are changed by the project settings.

What other parties or partners does Bounce Boss use?

Bounce Boss has several partners to operate the service. We may need to share some of your personal information with them to provide the service to you. These parties can be categorised as:

  • File server
  • Payment processor
  • Email processor
  • Analytics tools
  • Ad server
  • Our advertising partners

Unless we tell you otherwise, our third parties do not have any right to use the personal information we share with them beyond what is necessary to assist us in making Bounce Boss possible. Tasks of these third party companies and individuals include database and storage management, payment processing, analytics and general improvements of the service. When we cooperate with third parties and they process your personal data on our behalf, we make sure your personal data will be handled with the same integrity and security as we do.

How safe is it to use Bounce Boss?

We made sure everything you send via our service is safe. Bounce Boss takes appropriate technical and organisational measures to protect your personal data against loss or other forms of unlawful processing. We make sure that personal data is only accessible by only those who need access to do their job, and that they are properly trained and authorised. That means we keep logs of who has access to personal data, we limit the amount of people that have access, and we make sure that personal data can only be read, copied, modified or removed by properly authorised staff. We monitor internal activity to ensure the safety and accuracy of personal data. Bounce Boss staff are required to conduct themselves in a manner consistent with the company’s guidelines regarding confidentiality, ethics, and appropriate usage of data. Staff are required to execute a confidentiality agreement and are provided with proper training in online privacy and security. During an upload, while it's stored on our servers, and during a download, transfers are encrypted and send over a secured connection (https) only. The servers we use to store your transfers for you are GDPR compliant.

Can minors use Bounce Boss?

You are only allowed to use our website and/or service when aged 14 and over, after parental approval or approval of your legal representative.

What are my rights as a user?

If you need more info on your personal data, let us know please. We may ask for proof of identity. If you change your mind and no longer want us to process your personal data, let us know please. You can send your request to access, correction or deletion of your personal data to Bounce Boss. You can do this by sending an email to legal@BounceBoss.co.uk. Please state clear in the subject that your request concerns a privacy matter, and more specific whether it is a request to access, correction or deletion. Bear in mind that under circumstances Bounce Boss requests for additional information to determine your identity.

Right to object

You have a right to object to our use of your personal data. If you inform us that you do not longer wish us to process your personal data or to be approached, Bounce Boss will move your information to a separate file. Your data will no longer be used for the above mentioned purposes. You can request this via legal@BounceBoss.co.uk. Please state clearly that your request concerns a privacy matter and more specifically that you exercise your right to object.If you think we have infringed your privacy rights, you can lodge a complaint with the relevant supervisory authority. You can lodge your complaint in particular in the country where you live, your place of work or place where you believe we infringed your right(s).

Withdrawal of consent

When you provided your consent to us to process your personal data, you can withdraw your consent at any time, without affecting the lawfulness of processing activities based on consent before its withdrawal. If you withdraw your consent, we will no longer process your personal data.

Revisions to the Privacy & Cookie Statement

Sometimes we’ll change our statement. Check back here every now and again and have a look. If you no longer like what you read, stop using our service. Note that Bounce Boss may revise this Privacy & Cookie Statement from time to time. Each revised version shall be dated and posted on the website. Bounce Boss recommends that you review the website from time to time and take note of any changes. If you do not agree with the Privacy & Cookie Statement, you should not or no longer access or use the website and/or service. By continuing to use the website and/or service you accept any changes made to the Privacy & Cookie Statement.

Contact

You can contact Bounce Boss at legal@BounceBoss.co.uk. If you have any questions, just send us an email in English.

No more wasting precious time searching through files, emails and texts.